Our team intervenes within 48 hours, we recommend you  to submit a public ticket so that other developers can help to fix the issue ASAP.
Note: don’t share item or server credentials on public, use the private option.


Installation page seems not working

Sometimes, after checking all the details needed to install the script on the server, you still get the same error message telling you don't have permissions or that the user not have  full privileges for this database, it might be a missing write permission in the root path of your host server

Here's what you do in Ubuntu

  1. Make sure all files are owned by the Apache group and user. In Ubuntu it is the www-data group and user

    chown -R www-data:www-data  /var/www/html

  2. Next enabled all members of the www-data group to read and write files

    chmod -R g+rw /var/www/html