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  Public Ticket #1876234
Frozen in splash screen
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Comments

  •  9
    davidquiros started the conversation
    January 30, 2019 at 7:50pm

     I've bouhgt Nearby Stores apps (iOS and Android) a few weeks ago. Everything for iOS is OK, but I've found some problems with Android. I already compiled and launch the app but it's frozen in the 'splash screen'. I've configured Firebase, Admob and Google Maps but still anything. 

  •  146
    Elyas replied
    January 30, 2019 at 8:12pm

    Hello , 

    First we  would thank you for buying our app , 

    We need to check your configuration , can you please send us your app_config.xml file and your dashboard access ( login , password ) , we will try to check in our side .

    Best Regards DT team.

    NearbyStores iOS => Buy now from envato

    NearbyStores Android => Buy now from envato

    Follow us on Facebook Page => Here

  •   davidquiros replied privately
  •  146
    Elyas replied
    January 31, 2019 at 10:25am

    Hello , 

    we've just checked your app_config , you have made a mistake on the base_url_api field .

    here's the correct value  , please replace this line of code on your config file : 

    <string name="BASE_URL_API">https://domain.com/index.php/api</string>

    Thanks in advance 

    Best Regards DT team.

    NearbyStores iOS => Buy now from envato

    NearbyStores Android => Buy now from envato

    Follow us on Facebook Page => Here

  •  9
    davidquiros replied
    January 31, 2019 at 11:01am

    I fix this issue but the app is still frozen in the splash screen... :(

  •  146
    Elyas replied
    January 31, 2019 at 11:13am

    What android version do you have david ? you can try to remove the app from your device and install it again 



    Best Regards DT team.

    NearbyStores iOS => Buy now from envato

    NearbyStores Android => Buy now from envato

    Follow us on Facebook Page => Here

  •  9
    davidquiros replied
    January 31, 2019 at 11:20am

    I'm using the emulator with a Nexus 5x android 7, API24

  •  9
    davidquiros replied
    January 31, 2019 at 12:15pm

    Ok, I tried to install in "real" device and everything works! Thanks!

  •  146
    Elyas replied
    January 31, 2019 at 3:04pm

    Great , 

    Good luck in your businesssmile.png



    Best Regards DT team.

    NearbyStores iOS => Buy now from envato

    NearbyStores Android => Buy now from envato

    Follow us on Facebook Page => Here