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  Public Ticket #1938029
Toket isn't available
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Comments

  • waleed started the conversation

    Hey , I'm Using and old version 1.3.2 , am satisfied with it and not looking to update now .

    I have uploaded some files by mistake in the public_html with nearbystores file , I deleted the files uploaded by mistake but the app is not working giving "Token not available " .

    The dashboard is working fine , but i noticed the logo image and the front website showing the old logo and words , it's like the database rests or something , can u please help! 


    Thank you in advance !

  •  142
    DT replied

    Hi Waleed , 

    Thank you for taking the time to explain us your request , 

    Could you please tell us what files did you delete from the host ? 


    Note : if this problem appear  only in your front end pages , you can replace the fronend folder from you the version 1.3.2 ( the zip file you downloaded after purchasing the app ) , but after this operation make a backup of your source code .



    Best Regards DT team.

    NearbyStores iOS => Buy now from envato

    NearbyStores Android => Buy now from envato

    Follow us on Facebook Page => Here

  • waleed replied

    Hey , Thank you for quick reply :) 

    The files i deleted doesn't belong to Nearbystores , I'm not sure if any files overwritten so i uploaded the PHP files again old ones that belong to my version application, config , system etc .. , the front and dashboard works fine , the problem is , no one  use the app , it gives "Token isn't valid" .


  •  142
    DT replied

    Okey it can be related to the upload of the source another time on the server , because it will generate a new purchase code for the android app , we will need your app_config.xml file and the database access to fix the issue , please send them to us via this address : [email protected]


    Best Regards DT team.

    NearbyStores iOS => Buy now from envato

    NearbyStores Android => Buy now from envato

    Follow us on Facebook Page => Here

  • waleed replied

    Sent , please ck your email .


    Regards

  • waleed replied

    Hey , any update? 

    If I delete the Whole PHP files and uploaded it again , would it work? And if yes , how I can reconnect the database and keys that already in the app ?

  •  142
    DT replied

    Hello , 

    Sorry waleed we cannot help on this problem  because you already made some custom changes with the app that are not from our team , secondly you are using an old version of the app so it will require us more time to analyse the reason of this issue .


    Regarding the proposition you tell us about deleting the app and try again , it can works but before that make a backup of your databse and source code again , then try to delete the script re upload it again after the installation is ok you can recover the old database to get all data from the last script .


    Our team will remain at your disposal for any question or help regarding our services 




    Best Regards DT team.

    NearbyStores iOS => Buy now from envato

    NearbyStores Android => Buy now from envato

    Follow us on Facebook Page => Here

  • waleed replied

    Ok thank you .

    How to reconnect to the ild database after uploading the PHP source cide again.

    Thank you

  •  142
    DT replied

    you have an option in phpymysql panel to import the database from another source , so once you finish the installation remove all table and import the old database version

    Best Regards DT team.

    NearbyStores iOS => Buy now from envato

    NearbyStores Android => Buy now from envato

    Follow us on Facebook Page => Here