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  Public Ticket #1981846
no permission
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Comments

  • sadbird started the conversation
    April 19, 2019 at 9:38pm

    im’ getting ” you don’t have permission to do it” after i update the dashboard to 1.71

    what is the problem and admin user also don’t have the permission

    please check attached files.

  •  142
    Elyas replied
    April 19, 2019 at 10:47pm

    Hello , 

    In this current app version v1.7 we have integrated a new module to manage groupe access  , each user created on the app is associated to a specific groupe access , and each group access have a certain limit on each modules on the app , so you should make sure that you checked the module you want to enable on group access menu .

    Best Regards DT team.

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  • sadbird replied
    April 21, 2019 at 2:17pm

    dear 

    yes i checked it but still getting " you don't have permission to do it "

    and also when i try to upload a pic for store or gallery it's getting " you have exceeded the maximum number of files " knowing that it's the first pic i try to upload .


    please i need your help to solve  this bugs 

  •  142
    Elyas replied
    April 23, 2019 at 9:40am

    Hello ,


    Could you please specify which action did you get the permission alert "you don't have permission to do it  " 

    Best Regards DT team.

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  • sadbird replied
    April 23, 2019 at 11:54am

    hi 

    almost all actions new store,offers ........ 

    please note that same issue with super admin.

    is this related to missing fields in the database or something else ?

  •  142
    Elyas replied
    April 23, 2019 at 1:24pm

    Yeah it can be the issue , please provide us your cpanel access to check .

    Thank you 


    Best Regards DT team.

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  •   sadbird replied privately
  •  142
    Elyas replied
    April 23, 2019 at 3:31pm

    Hello , 

    We found that the parameters of the user subscription table were changed, we reset the default settings , please test now and update us .


    Thank you 

    Best Regards DT team.

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  • sadbird replied
    April 23, 2019 at 8:21pm

    dear it's the same !! .

    i will try to install the dashboard in another domain to check it .

  •  142
    Elyas replied
    April 24, 2019 at 12:10pm

    The license you have allows you to activate the dashboard on only one domain, if you change the domain you must tell us the old and the new domain to activate it, otherwise you will lose your app.


    Thanks for understanding

    Best Regards DT team.

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  • sadbird replied
    April 25, 2019 at 6:20am

    dear it was solved 


    i have created a CronJob  to delete cache files , so i remove this CronJob then all process worked fine .


    thank you for your support .

     

  •  142
    Elyas replied
    April 25, 2019 at 10:39am

    Geart , thanks for the update smile.png 

    Best Regards DT team.

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