Our team intervenes within 48 hours, we recommend you submit a public ticket so that other developers can help to fix the issue as soon as possible.

If you purchased the item 6 months ago, please read the Item Support Policy carefully before submitting a ticket.

Note: don’t share item or server credentials on public, use the private option.

Okay
  Public Ticket #2125696
Message notification can not open in app
Closed

Comments

  •  4
    Jay started the conversation
    August 23, 2019 at 5:26am

    Hello, I have a problem. I bought both apps (iOS and Android). The bug occurs in both application. 

    When someone writes to me who has never written to me before I can not find his message. Push notification works fine. I can see a bubble with number of messages on inbox icon. But when I open inbox and refresh it there is no new message nor conversation.

    J.

  •  231
    Amine replied
    August 23, 2019 at 3:41pm

    Hello, 

    We tested it, it seems is working well.

    Best Regards DT team.

    Buy NearbyStore Web => Buy from DT Store

    NearbyStores iOS => Buy now from envato / Android => Buy now from envato