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  Public Ticket #2134938
App can not load the Map when install thru Play Store
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Comments

  •  2
    Jerome Li started the conversation

    I generated a signed APK release version file.

    Then I published on the Play Store.

    When I install the App thru Play Store, the Maps are just BLANK. (See attached file)

    But If I install the same APK file directly thru file transfer on the same phone.

    Everything works fine. All the maps in the App displayed correctly.

    I double check everything. The only thing I don't have is Firebase Analytic ID "UA-xxxxxxxx".

    Could you give me some suggestions to solve the problem.

    Thank you!

  • [deleted] replied

    Hi , 

    If you prepare the app for production ( publish it on the play store) , you should link the sh1 of the play store with the google maps api and firebase api also , for more detail please read this article : https://support.google.com/googleplay/android-developer/answer/7384423?hl=en

  •  2
    Jerome Li replied

    Right on the target, the things is 

    Google Play sign the app again,  so it generate another set of SHA1 key

    I just replace the SHA1 key in Google Cloud Platform API console with the key that Google Play generated.

    Then it works.

    Thanks you so much!

  • [deleted] replied

    Great  , thanks for the update .

  • WinJr replied

    @Jerome,

    can u explain step by step to solve this issue?

    im still struggling with this issue.

    thanks alot.

  •  2
    Jerome Li replied

    App can not load the Map when install thru Play Store

    1.Goto Google Play Console
      Select your App
      On the left navigator menu,
    Select Release management
    Select App signing
    You will see "App signing certificate"
    Copy the SHA-1 certificate fingerprint key
    2.Goto Google Cloud Platform
    Select you App
    Select Credentials
    Select API keys 
    Select your key name ((Tutorial used name "Map for Android")
    Inside the page "Restrict and rename API key"
    In the section "Restrict usage to your Android apps"
    ADD AN ITEM, Enter your app package name and the SHA1 key you got from setp 1.
    3.Done

    Good luck!

  • WinJr replied

    Thanks so much @Jerome li,

    really appreciate it... :)