Our team intervenes within 48 hours, we recommend you submit a public ticket so that other developers can help to fix the issue as soon as possible.

If you purchased the item 6 months ago, please read the Item Support Policy carefully before submitting a ticket.

Note: don’t share item or server credentials on public, use the private option.

Okay
  Public Ticket #2428771
Please make sure that all privileges mysql user are guaranteed
Closed

Comments

  • khaledrukyees started the conversation

    Hi, I have this problem, can you know what is the reason for that?

  •  142
    Elyas replied

    Please try these solutions :


    • On the intallation page change the hostname from localhost to 127.0.0.1
    • If your database is stored into another server , put the server name in the hostname insted .
    • Create a new user and make sure to grant all permission for this user to manage the database .
    • Make sure the database is empty before runing the install ,

    Best Regards DT team.

    NearbyStores iOS => Buy now from envato

    NearbyStores Android => Buy now from envato

    Follow us on Facebook Page => Here

  • khaledrukyees replied

    l Hello, I want to change the purchase number to a new domain, please

  •  142
    Elyas replied

    Please share the new domain and the old domain

    Best Regards DT team.

    NearbyStores iOS => Buy now from envato

    NearbyStores Android => Buy now from envato

    Follow us on Facebook Page => Here