Our team intervenes within 48 hours, we recommend you to submit a public ticket so that other developers can help to fix the issue ASAP.
Note: don’t share item or server credentials on public, use the private option.
I followed the cronjob instructions in the video but cronjob is not syncing.
I also created some test accounts and stores but the numbers do not update/decrease in the dashboard after deleting the test accounts.
How should I go about trying to fix it?
Please see attachments.
Attached files: cronjob not syncing.png dashboard not syncing.png
Make sure your app is geneated on release version , also ensure your cronjob is configured correctly , or try to contact the hosting provider for assistance .
Best Regards DT team.
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I contacted my hosting and they told me that the cronjob is working properly but there still seems to be a problem with the dashboard. When I add a new user or account, the number goes up. But when I delete a user or account, the number does not go down...
We need access to your ftp and dashboard in order to fix the problem